Annual Returns

Annual Returns Policy

At Velto Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer an annual returns policy to make the process as easy as possible.

Eligibility

Items must be returned within the annual return window from the date of purchase.
Products must be unused, in their original packaging, and in the same condition as received.
Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Opened or used cosmetic and skincare products.
Items marked as final sale or non-returnable at the time of purchase.
Gift cards.

How to Initiate a Return

Contact our support team at support@veltostore.com with your order number and reason for return.
Our team will review your request and provide return instructions within 2–3 business days.
Ship the item back to us using a trackable shipping method.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.