Return Policy

We want you to love what you ordered. If something isn't right, we're here to help.

Returns

You may return eligible items within 30 days of delivery.
Items must be unused, unopened, and in their original packaging.
A valid proof of purchase is required for all returns.

Non-Returnable Items

Opened or used beauty and skincare products.
Items marked as final sale.
Gift cards.

How to Return

Email us at support@veltostore.com with your order number and reason for return.
We'll respond within 2–3 business days with return instructions.
Ship the item back using a trackable courier. Return shipping costs are borne by the customer unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we'll notify you within 3–5 business days. Approved refunds will be credited to your original payment method within 7–10 business days.

Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us within 7 days of delivery with photos and your order number. We'll arrange a replacement or full refund at no extra cost.