Frequently Asked Questions

Got questions? We've got answers. If you don't find what you're looking for, feel free to contact us at support@veltostore.com.

Orders

How do I place an order?

Simply browse our store, add your favourite products to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@veltostore.com with your order number.

How do I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number. Use it to track your package on the courier's website.

Shipping

Where do you ship?

We ship across India and to select international destinations. Shipping availability and rates are shown at checkout.

How long does delivery take?

Domestic orders typically arrive within 5–7 business days. International orders may take 10–20 business days depending on the destination.

Is free shipping available?

We offer free shipping on orders above a certain value. Check our current promotions at checkout for details.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items in original packaging. Please visit our Return Policy page for full details.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 7–10 business days to your original payment method.

What if I received a damaged or wrong item?

We're sorry about that! Please contact us within 7 days of delivery with photos and your order number. We'll make it right.

Products

Are your products cruelty-free?

Yes! All Velto products are cruelty-free. We are committed to ethical and responsible beauty.

Are the products suitable for sensitive skin?

Our products are formulated with gentle ingredients. However, we recommend checking the ingredient list on each product page if you have specific sensitivities or allergies.

Do you offer samples?

We currently do not offer standalone samples, but keep an eye on our promotions — we occasionally include samples with orders.

Payments

What payment methods do you accept?

We accept major credit/debit cards, UPI, net banking, and PayPal. All transactions are secured with SSL encryption.

Is it safe to shop on Velto Store?

Absolutely. Our store is powered by Shopify, which uses industry-standard security protocols to keep your data safe.

Still have questions?

Reach out to us at support@veltostore.com and we'll get back to you within 2–3 business days.